Terms of Service
Effective date: July 5, 2026
These Terms govern use of the Crewzi platform ("Service") provided by Crewzi("Crewzi"). By creating an account or using the Service you agree to them.
1. The Service
Crewzi lets a company ("Customer") manage a directory of its field crew, schedule jobs, and send job-assignment text messages that crew answer by reply (1 = yes, 2 = can't make it, 3 = question). Message logs, schedules, and related records are kept for the Customer.
2. Accounts
You must provide accurate information and keep credentials confidential. You are responsible for activity under your account. Accounts are for business use by authorized personnel of the Customer.
3. Texting rules — the part that matters most
The Customer is responsible for having each crew member's permission to text them about work. By adding a person to the directory, the admin attests that the person provided their number and agreed to receive work-related texts. Crewzi enforces the mechanics:
- Every message identifies the Customer and includes opt-out instructions.
- STOP immediately halts messages to that person; Crewzi will refuse to text them again until they text START. Admins cannot override an opt-out.
- Message and data rates may apply to recipients; message frequency varies with the Customer's job schedule.
Misusing the Service — marketing blasts, texting purchased lists, texting people without permission, or evading opt-outs — is prohibited and grounds for immediate suspension. The Customer is responsible for its compliance with the TCPA and other applicable communications laws.
Indemnification.The Customer will defend and indemnify Crewzi against third-party claims, damages, and costs (including reasonable attorneys' fees) arising from the Customer's messaging practices, the data it enters, its use of the Service, or its violation of law or these Terms.
4. Customer data
The Customer owns its data. Crewzi uses it only to provide the Service (see the Privacy Policy) and keeps each company's data isolated. The Customer is responsible for the lawfulness of the crew data it enters.
5. Fees
Paid plans, message allotments, and overage rates are described at purchase. Fees are billed in advance and are non-refundable except where required by law. We may change pricing with at least 30 days' notice, effective at the next renewal.
Free trial and auto-renewal. New subscriptions begin with a free trial (currently 7 days); a valid payment method is required to start it. Unless you cancel before the trial ends, the subscription converts automatically to the selected paid plan and renews automaticallyeach billing period until canceled. You can cancel at any time from Billing → Manage billing; cancellation takes effect at the end of the current period, and you keep access until then. Outbound texting requires an active trial or subscription and is paused while payment is past due.
6. Acceptable use
No unlawful content, no attempts to breach security or access another company's data, no reselling the Service, no use that violates carrier or provider policies.
7. Availability and support
We aim for high availability but the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Text delivery depends on carriers and third-party providers and is not guaranteed. We may modify, add, or retire features as the Service evolves. Crewzi is a scheduling convenience — do not rely on it as the sole channel for safety-critical communications.
8. Limitation of liability
To the maximum extent permitted by law, Crewzi's total liability for any claims in a 12-month period is limited to the fees the Customer paid in that period, and Crewzi is not liable for indirect, incidental, special, or consequential damages, including missed shifts, lost profits, or lost data.
9. Termination
The Customer may cancel at any time (effective at the end of the billing period). We may suspend or terminate for breach, non-payment, or unlawful messaging. On closure, the Customer may export its directory; we then delete Customer data except records retained for compliance (consent/opt-out history and message logs).
10. Electronic communications and signatures
By creating an account you consent to receive contracts, notices, and disclosures from us electronically (in-app or by email to the address on your account), and you agree that electronic acceptance — clicking, checking a box, or continuing to use the Service — has the same force as a handwritten signature under the U.S. E-SIGN Act and applicable state equivalents (UETA). You may request paper copies of legal notices at support@crewziapp.com.
11. General
These Terms are governed by the laws of California, and disputes will be resolved exclusively in the state or federal courts located in California, whose jurisdiction the parties accept. If any provision of these Terms is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. The Customer may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control (carrier outages, natural disasters, and similar). These Terms and the Privacy Policy are the entire agreement between the parties about the Service. We may update these Terms with notice; continued use after the effective date is acceptance.
Contact
Crewzi — support@crewziapp.com